At Sustainable Drainage Centre, we like to maintain customer satisfaction as our highest priority.
In the event that you are unhappy with any items you have received, we would ask that you contact us within 7 working days of receipt to discuss your purchase and possible solutions.
In the event that an item is received in a damaged or faulty condition, please contact us and we will arrange to to have the goods collected. We will then either swap the goods or provide a full refund depending on your requirements.
In the event that you no longer require an item, but it is not faulty or damaged, if you have notified us within 7 days from reciept, and the items are not made to order, we will provide you with a full refund. for items outside of the first 7 days, or for items which are assembled to order, such as our pre-wrapped soakaway units, we may offer a refund at our discretion, provided that the item(s) are returned to us in an 'as new' condition. We reserve the right to deduct up to 20% from the original sale price for administration and re-stocking. In addition, to this, any outbound courier/delivery charges we have incurred may also be deducted from the amount(s) refunded.
A refund will be processed when the returned products have been received and checked.
The buyer is responsible for all return postage costs. Refunds cannot be provided on bespoke items which are made to order, such as pre-wrapped soakaway crates.
This does not affect your statutory rights.